FAQ
CRUSOE MOSQUITO REPELLENTS
HOW ARE CRUSOE PRODUCTS DIFFERENT FROM OTHER REPELLENTS?
Our difference compared to classic natural mosquito repellents is in a "simple" but very effective formulation, far from the overbidding of essential oils with dubious and sometimes dangerous effectiveness.
The key to Crusoe's effectiveness is not found in its list of ingredients, but in Professor Claude Grison's identification of a specific synergy that increases tenfold the PMD , the active molecule of citriodiol, and which makes the "blend of active ingredients" in our spray particularly effective.
Finally, our products are pleasant to use on a daily basis because they do not leave a thick layer on the skin, are not sticky and have a pleasant smell.
WHO IS PROF. CLAUDE GRISON?
Claude Grison is a Research Director at the CNRS and heads the Bio-inspired Chemistry and Ecological Innovations laboratory at the origin of Crusoé. Today, it is the company Laboratoires Bioprotection, of which she is the scientific director, which develops Crusoé products.
Prof. Claude Grison is particularly renowned for her ecological and bio-inspired innovations and has studied the olfactory mechanism of mosquitoes for 3 years. After more than 4000 tests, she developed a plant-based active ingredient derived from a synergy of organic essential oils known for their repellent properties via an environmentally friendly process.
WHAT TESTS HAVE PROVEN THE EFFECTIVENESS OF THE PRODUCTS?
We carried out the engorgement rate test at the Vectopôle in Montpellier. This test highlights the number of mosquitoes that have bitten a skin on which the active ingredient in an ethanol solution has been applied.
In the case of PMD, 24% of mosquitoes bit, which represents an effectiveness of 76%. In the case of DEET, 18% of mosquitoes bit, which represents an effectiveness of 82%. In the case of our active ingredient, only 3% of mosquitoes bit the skin, which represents an effectiveness of 97%. 3% of bites is 7 times more effective than the average between PMD and DEET!
ARE CRUSOÉ PRODUCTS CERTIFIED ORGANIC?
Our blend of organic ingredients is certified by Ecogarantie, one of the most demanding organic labels at European level, which guarantees the consumer:
- the use of processes that respect the environment and human health
- responsible use of natural resources
- the absence of petrochemical ingredients
All the active plant substances come from sustainable and organic cultivation.
WHY PROTECT YOURSELF AGAINST MOSQUITOES?
It is now essential to protect yourself from vector-borne diseases transmitted by mosquitoes, including in metropolitan France. Mosquitoes adapt to active molecules on the market and numerous scientific studies prove resistance to these active ingredients.
It was becoming urgent to act and innovate in the direction of nature to protect yourself as best as possible from bites and vector-borne diseases such as dengue fever, zika fever or chikungunya, transmitted by mosquitoes.
WHERE CAN I FIND CRUSOÉ PRODUCTS?
Our products are distributed in a few pharmacies in metropolitan France. They are also available in most pharmacies on Reunion Island, and soon in Guadeloupe and New Caledonia.
If our products are not close to you, do not hesitate to speak directly to your pharmacist and give us their contact details, or order directly online: delivery costs are free in mainland France from 20 euros of purchase.
WHO ARE CRUSOÉ PRODUCTS FOR?
Our range of repellent products is aimed at both adults and children from 3 years old. Containing essential oils, our products are not recommended for pregnant women.
We invite you to refer to the instructions for use for more details. The different formats offered allow you to meet several needs: the solo traveler, the large family, or even the romantic vacation!
YOUR ACCOUNT & YOUR ORDERS
HOW DO I TRACK MY ORDER?
For any questions regarding your order or the delivery of your package (order modification, order cancellation, change of delivery address, order tracking, lost package, etc.) you can contact our customer service at bonjour@crusoe-moustique.com .
WHAT ARE THE DELIVERY TIMES?
For mainland France, several shipping options are possible:
- Colissimo
- Chronopost
- World Relay
Delivery times are 3/5 working days from dispatch from the warehouse.
We also deliver to Belgium via Colissimo
For the DOM and abroad, send us an email to bonjour@crusoe-moustique.com and we will be able to inform you if we deliver to your home and the associated delivery costs.
IS IT POSSIBLE TO RETURN MY ORDER?
You have 15 days to return your order if it does not suit you. The return costs are your responsibility except for products received damaged. Be sure to keep the product intact in its original packaging and not to use it.
To make a return, simply log in to your account, select the return option and complete the associated form.
Select the item in question and don't hesitate to tell us more about the reasons for this return, we are constantly looking to improve thanks to you!
The refund is made automatically when your package is processed. However, if you do not receive it within 10 days, you can contact our customer service directly at bonjour@crusoe-moustique.com .
WHAT ARE THE PAYMENT TERMS?
You have the possibility to pay for your order by credit card (all credit cards are accepted), payment is made via the secure Stripe platform. The debit is made upon validation of the payment of your order.
If you encounter any difficulties when paying for your order, please do not hesitate to contact us at bonjour@crusoe-moustique.com .
Your invoice is directly available in your personal space, you can download and print it directly.
HOW TO CREATE AN ACCOUNT AND WHY?
To create your account and join our wonderful community, simply follow the registration steps available as soon as you click on the "My Account" section of the website's home page.
If you would like to follow us and subscribe to our newsletter, simply enter your email address in the space provided on the home page.
You can unsubscribe from this newsletter at any time by clicking on "unsubscribe".
For any questions do not hesitate to contact us at bonjour@crusoe-moustique.com . You can modify your personal information at any time.
We are committed to protecting all of your personal data. Our privacy policy is available in the "Personal data" section. You can also contact our team at bonjour@crusoe-moustique.com .